We have found that for those people who are new to visiting a day spa, or having a massage, providing some information about what to expect can help ease any uncertainty.
At Spa De Marrakech we want you to be able to completely surrender to your experience, enjoy the moment and leave feeling better than when you arrived. If you have any questions about our spa or massage etiquette or questions about any of our treatments, please contact our office.
Please arrive 10 minutes before your treatment to allow us to take care of any administrative forms that are required and, if necessary, talk to you about your treatment.
In consideration of all clients, all treatments must end at the scheduled time. To ensure you do not miss out on the full time scheduled for your treatment, please make sure you observe these times.
ALLERGIES, HEALTH CONDITIONS & PREGNANCY
Please contact us in advance of your treatment if you have severe allergies or any serious medical conditions (such as circulatory problems,
heart or kidney disease), or if you are undergoing chemotherapy.
We will do our best to accommodate you; however, certain services may not be suitable given your health condition.
Elderly persons and those suffering from heart disease, diabetes, high blood pressure or any medical condition should consult a doctor before using the spa facilities.
We kindly ask you to complete a Medical Questionnaire prior to your treatment. We assure you that all responses will be kept confidential.
Although we do not add nuts or wheat to any of our products, we cannot guarantee that our products do not contain trace amounts of nuts and wheat because of the equipment used in the manufacturing process.
If you are using the Roman Bathhouse please note that it can only be used prior to treatment to minimise the risk of oil entering the bathing pool.
STEAM TEMPLE AND BATHING POOL
Steam Room use should be limited to a maximum of 20 minutes in the Roman Bathhouse. Please drink plenty of water.(available in steam rooms).
We do not recommend use of the Steam Room, steam temple or Roman Bathhouse for individuals who are pregnant, have high blood pressure and/or heart conditions, are diabetic, have a history of fainting, or have a history of medical conditions.
Please be aware that clients who are experiencing menopause or PMS may be more sensitive to the heat.
WHAT TO WEAR
Wear loose, comfortable clothing. For spa massages we recommend undressing to at least your underwear. You will be covered by a towel at all times, with only the area being worked on exposed.
The beds are warm ensuring a high level of comfort. For Hammam Rituals, we recommend undressing completely and wearing the disposable g string provided.
CONSULTATIONS WITH THE THERAPIST
Every spa package, facial treatment and massage treatment involves a short consultation with your therapist in order to tailor the service to your needs and preferences, and to determine which products will be used in the service.
Feel free to let your therapist know what your expectations are and whether or not you have any concerns regarding the products or service.
Lockers are available for storage; however, we kindly ask you not to bring any valuables with you. The spa cannot assume any responsibility for lost or stolen items that may have been left.
To maintain the serenity of the spa and to enhance your own relaxation, we ask that mobile phones are turned off. Cameras are not permitted in the spa.
Spa de Marrakech is located at Japanese Mountain Retreat, 14 Mountain Crescent Montrose, Victoria. Parking is available on site.
As we are a small resort with limited mineral spring and day spa facilities we do not accept cancellations to bookings. Should you need to reschedule your booking a minimum of 48 hours notices is necessary.
If an emergency arises and you are unable to attend your booking please contact us as soon as possible and we will do our best to reschedule your appointment. Confirmation of an appointment is acknowledgement of this cancellation policy.
Group booking changes or transfers require a minimum of 7 days notice.
GIFT CERTIFICATES / REDEEMING GIFT CERTIFICATES FOR SPA PACKAGES
When booking your spa service, please indicate if you will be using a gift certificate and bring it with you on the day. Your gift certificate can be used towards any spa service or spa package.
For the peacefulness of our customers, children under the age of 16 years old will not be allowed to use the spa facilities.