Simple tips to ensure a sublime day spa experience. So that you may completely surrender to your spa experience, there are a few helpful points of etiquette that will enhance your journey.
  • ROMAN BATHHOUSE USE

    If you are using the Roman Bathhouse please note that it can only be used prior to treatment to minimise the risk of oil entering the bathing pool.

  • ARRIVAL & PARKING

    Spa de Marrakech is located at Japanese Mountain Retreat, 14 Mountain Crescent Montrose, Victoria. Please arrive 30 minutes before your treatment to enjoy Moroccan mint Tea. Arriving late will shorten your service time. In consideration of all clients your service will end at the scheduled time. Parking is available on site.

  • CANCELLATION

    As we are a small resort with limited mineral spring and day spa facilities we do not accept cancellations to bookings.

    If an emergency arises and you are unable to attend your booking please contact us as soon as possible and we will do our best to reschedule your booking. Confirmation of an appointment is acknowledgement of this cancellation policy.

    Group booking changes or transfers require a minimum of 7 days notice.

  • ALLERGIES & HEALTH CONDITIONS & PREGNANCY

    Please inform us in advance of your treatment if you have severe allergies or any serious medical conditions (such as circulatory problems,
    heart or kidney disease), or if you are undergoing chemotherapy.

    We will do our best to accommodate you; however, certain services may not be suitable given your health condition.

    Elderly persons and those suffering from heart disease, diabetes, high blood pressure or any medical condition should consult a doctor before using the spa facilities.

    We kindly ask you to complete a Medical Questionnaire prior to your treatment. We assure you that all responses will be kept confidential.
    Although we do not add nuts or wheat to any of our products, we cannot guarantee that our products do not contain trace amounts of nuts and wheat because of the equipment used in the manufacturing process.

    We do not recommend scrubs to anyone who has psoriasis or may be pregnant.

  • HOW LONG SHOULD I STAY IN THE STEAM ROOM/STEAM TEMPLE AND BATHING POOL?

    Steam room use should be limited to a maximum of 20 minutes in the Roman Bathhouse. Please drink plenty of water (available in steam rooms).

    We do not recommend use of the steam room, steam temple or Roman Bathhouse for individuals who are pregnant, have high blood pressure and/or heart conditions, are diabetic, have a history of fainting, or have a history of medical conditions. Please be aware that clients who are experiencing menopause or PMS may be more sensitive to the heat.

  • MOBILE PHONE GENERAL ETIQUETTE

    To maintain the serenity of the spa and to enhance your own relaxation, we ask that mobile phones are turned off. Cameras are not permitted in the spa.

     

  • GIFT CERTIFICATES / REDEEMING GIFT CERTIFICATES FOR SPA PACKAGES

    When booking your spa service, please indicate if you will be using a gift certificate. Your gift certificate can be used towards any spa service or spa package.

  • PERSONAL BELONGINGS

    Lockers are available for storage; however, we kindly ask you not to bring any valuables with you. The spa cannot assume any responsibility for lost or stolen items that may have been left.

  • CHILDREN

    For the peacefulness of our customers, children under the age of 16 years old will not be allowed to use the spa facilities.

  • CONSULTATIONS WITH THE THERAPIST

    Every service involves a short consultation with your therapist in order to tailor the service according to your needs and preferences, and to determine which products will be used in the service.

    Feel free to let your therapist know what your expectations are and whether or not you have any concerns regarding the products or service.

  • WHAT TO WEAR

    Wear loose, comfortable clothing. For spa massages we recommend undressing to at least your underwear. You will be covered by a towel at all times, with only the area being worked on exposed.

    The beds are warm ensuring a high level of comfort. For rituals, we recommend undressing completely and wearing the disposable g string provided.